Silverplay Casino

Overview

Silverplay Casino is a multi-lingual, legitimate online casino run by Bellona N.V., a company who operates a handful of other online gaming parlours with games of chance and skill. Licensed and regulated by the jurisdiction of Curacao, Silverplay Casino boasts a varied gaming catalogue with a wide variety of betting options.

Banking…

Customers can deposit and withdraw funds from their account via Skrill, Visa, MasterCard, Neteller, EcoPayz, RapidTransfer, Interac, MiFinity, PayRedeem, Volt and popular cryptocurrencies. Please note, not all deposit methods support withdrawals. In instances where a deposit has been made via a payment method that does not support withdrawals, an alternative withdrawal route will be chosen by the casino.

Customer support…

Help teams can assist with any queries customers may have, via live chat. Launch the chat bubble to the lower right of the screen, type in your name, email address and message to be connected to an agent in real time.

Helpful questions and answers…

Q: How do I open a Silverplay Casino account?

A: click to join and fill in the registration form. All new members must comply with the terms and conditions before the casino account is created.

Q: How do I validate my Silverplay Casino account?

A: To verify and validate your Silverplay account, contact the Customer Support Department via email at support@silverplay.com.

Q: Why do I have to provide my personal details to Silverplay?

A: In order to comply with KYC/SOF legislation, the casino has the right to ask for documents to verify a clients identity and/or income. The casino might request the following identification documents: 

• Proof of identity - photographs of both sides of your identity card, driving license, and/or passport.
• (b) Proof of address – bank account statement, utility bill (mobile phone bills are not accepted), or any similar official document that can prove your recent address. The document must be in the user’s name and not older than 6 months, from the moment of the request.
• (c) Proof of the payment method that was used – a copy of the credit/debit card that was used for a deposit (on the front side – the first 6 digits and last 4 digits must be visible, name and expiry date; on the back side the CVV code must be hidden), proof of ownership of the e-wallet or a bank account statement showing the bank account number and the bank account holder’s name.

Q: How old do I have to be to open a Silverplay Account?

A: All Silverplay Casino customers must comply with their local legislation regarding gambling. You must be 18 or older to create a Silverplay account and access the gambling features. Proof of age will be required when signing up.

Q: What happens if I’ve supplied details that are incorrect?

A: Head to “my account” then “details” to alter the information. If the details you need to change cannot be adjusted, contact support.

Q: Can I change currency?

A: The currency in which you use will be the one selected upon registration. Changing this is impossible. If you need to play with a currency that is different to the one originally selected, you will have to email the support team or head to live chat before opening a new account.

Q: Is Silverplay Casino secure?

A: Silverplay Casino is committed to maintaining the best privacy practices, and in order to make sure that your online experience is as safe and as secure as technically possible, all financial transactions and personal information are transmitted via Secure Socket Layer (SSL) technology and are then stored in a secure operating environment, after being checked with the latest fraud control system.

Q: What do I do if I lost or forgot my username and/or password?

A: To regain access to your casino account and to reset your password, click on "I have lost my password” button on the upper side of the screen. If you have forgotten your username, enter your e-mail at the appropriate place or just e-mail the support staff at support@silverplay.com and the Customer Service Team will be happy to help. Live chat may be a far quicker option.

Q: How do I withdraw my balance?

A: To make a withdrawal, you need to click on the “Withdraw” link, from the drop-down menu below your username. Then follow the simple instructions to complete the process.

Responsible gaming…

Silverplay Casino want to provide you with an online gambling environment that is as responsible and as fair as possible and that is why they encourage all customers to bet within their means. It’s important to keep your payment details safe and your log in details away from children (and other users). To help stick to a budget, the casino can set deposit limits on customer accounts for any payment method, amount, or period of time. Deposit limits are set only upon the customer's request.

Appearance and Usability

Pleasantly aesthetic and easy to navigate, the HTML5-enabled casino can launch from virtually any device with an internet capability. Links to the various gaming content can be found on the welcome page along with language options, the current promotions, latest games releases and jackpot information. Whether you’re a seasoned casino player or someone just registering for the first time, Silverplay Casino aims to please.

Promotions

• The Welcome Package: New customers qualify for a bankroll boosting bonus across several deposits.
• Slots Tournaments: Complete the slots missions to win a share of the real money prize pool! These are not “he who wagers the most wins”, these tournaments are based on how quickly players can complete the stated missions.
• Battle Challenge Tournaments: Numerous rounds over numerous weeks provide ultimate excitement and big prize winning opportunities. Get your name on the leader board to win a prize.
• Sports Welcome Offer: New customers signing up to access sports betting offers qualify for a first deposit bonus.
• Personalised Bets: Discover a new level of betting with the special customizable wagering feature - ‘My events’. Create and personalize your own bets to suit your unique preferences and make every wager count.
• Casino Reloads: Get your hands on some extra cash with the weekly bonus offers for even more chances to win.
• Cashback Days: If lady luck is not on your side, Silverplay Casino will be with 50% cashback up to €250 on losses – and that’s every weekend.
• Monthly Free Bet Tokens: Get €50 in free bets every month and have a great start on your favourite sporting leagues!
• Free Sport Bet Offers: Opportunities to win €25 bets.

Games

• Casino:
• Slots: Book of Dead, Lady Wolf Moon Megaways, Mega Crown, Thunderstruck II, Razor Shark and Break da Bank Again.
• Jackpot Games: Charms & Clovers, Sizzling Bells Hold The Jackpot, Buffalo Fortune, Crystals of Magic and Forest Fruits.
• Bonus Buy Games: Take the Bank, Bonanza Billion, Expansion, Trinity Reels, Euphoria and Nitropolis 3.
• Table Games: First Person Lightning Blackjack, European Roulette, Dragon Roulette, Deuces Wild and Solitaire.
• Video Poker: Joker poker, Deuces Wild, Jacks or Better, Turbo Poker and Three Cards.
• Scratchcards: Signs of Fortune, Lucky Card, The Curious Cabinet Scratch, Lottery Ticket and Super Mask.
• Casual Games: Rocket Dice, Casino Solitaire, Old West, Candy Dreams Bingo and Minesweeper.
• Live Casino: Extra Chilli Epic Spins Live, XXXtreme Lightning Roulette, Crazy Time, Funky Time, Crazy Coin Flip, Monopoly Big Baller Live and Instant Roulette.
• TV Games: Keno, 6+ Poker, Lucky 7, Teen Patti and Andar Bahar.
• Virtual Sports: Football Cup, Virtual Racing, Instant Football, Nascar Streak and World Hockey League.
• Sports: English Premier League, Basketball, Ice Hockey, American Football, Tennis and other global sporting markets in which customers can place wagers on.
• Live Betting: In-play betting for sporting events as they happen.
• Esports: Watch e-sports online and bet on various outcomes.

Cashier

Customers must decide on a currency at the point or registration. Multiple payment methods may be added to the one account, providing they are in the name of the Silverplay Casino account holder and match the address of that person. Deposit limits and withdrawal limits will be determined by the payment type used. More details can be found via the cashier.

Which deposit methods are accepted?

Silverplay Casino allows you to fund your account with a wide range of payment options. You can do so either by bank wire, credit card, e-wallet companies, and/or prepaid cards. For the detailed list of options, and their limits, check out the “Deposit” page (only accessible once logged in. The maximum win limit per day is set at €100,000. Prior to withdrawing, a customer needs to complete a 5 times rollover of their deposits.

Conclusion

Bright, easy to navigate and featuring all the casino games one could desire, the only downside is the casinos max win policy. The maximum a player can win in a single day is capped at €100,000 – winnings above and beyond this will be ‘confiscated’ – not awarded. That’s not all, multiple withdrawals performed within a 30-day time frame will be charged with a fee of up to 8% of the withdrawal amount. On the plus side, there are a variety of promotions with winnings up to that max daily win threshold.

Pros: Huge list of promotions. Generous cashback offers. Massive choice of games. Free play demos available. No download casino. Available in multiple languages.

Cons: No telephone support. No loyalty program. No VIP schemes. Information on deposits and withdrawals is limited unless you log into your account/register. Max conversions apply with all promotional offers. Wagering requirements vary from one offer to the next and can be as high as 40x!